We're Here For You: Our Response to COVID-19

At BMW of Santa Maria, the health and well-being of our customers, associates, community as well as your investment is our top priority. Due to the Coronavirus (COVID-19) we have been experiencing ongoing changes. We are open for business and have enhanced our services to continue to provide the quality of your experience with us remains unchanged during this challenging time.

We are aware of the changes in our community, you might be working from home, taking care of the kids, or practicing social distancing. Please know we are here to help. 

Read below to see how we can help you:

***If you have any Sales or Service & Parts questions, please call 805-614-0306***

VALET SERVICES 

Is your BMW due for service or needs repairs? We can pick up your car and drop it off once it's ready.

At BMW of Santa Maria, we have implemented Health, Safety and Social Distancing Protocols to protect you. How?

  • Pick up or drop off service available for maintenance vehicles to further limit contact

  • All servicing personnel and staff in contact with vehicles use gloves

  • Service and loaner vehicles and keys are wiped down before and after use (e.g. door handles, steering wheel, shift knob, parking brake)

  • Protective covers are put on high touch areas in the vehicles

We are here to help you during this time of uncertainty-you can stay safe and still maintain your car. Book your appointment now: Online or call 805-614-0306 to arrange vehicle pick up.

 

WE CAN COME TO YOU. OR CHAT REMOTELY.

Is there a new or pre-owned VEHICLE you would like to test drive or get more information on? Let our Sales Consultants bring the test drive vehicle to you or provide you with a virtual presentation.

Please call us at 604-273-2217 or use our website live chat for your sales inquiries. Our Sales Consultants have full online access to respond to you during our business hours and will set up an appropriate method to meet with you remotely or in-store.

Out-of-dealership test drives.

To limit touch points, our sales team will bring the test drive vehicle to you and answer any questions you may have. All our vehicles are frequently cleaned and wiped down with disinfectant to ensure it is safe for you and our staff.

In-store appointments.

Our Sales Consultants have been instructed to practice social distancing and sanitizing procedures for their workstations.

A Sales Manager and a Financial Services Manager will be on-site at all times to ensure you are taken care of.

Live chat.

Our easy to use and efficient live chat feature on our website enables you to talk to our sales team remotely and quickly during our business hours. Simply click on the "Live Chat" icon at the bottom of your screen, and you will be connected to one of our Sales Consultants.

 

UPDATED STORE HOURS.

We remain open for business and have enhanced our services and sanitizing procedures to better support you. At the same time, in light of the changes we are experiencing due to COVID-19, we have temporarily adjusted our Sales Department hours (Service & Parts remain the same).

Here are our current store hours:

SALES. 

Monday to Friday - 9:00 AM to 6:00 PM

Saturday - 10:00 AM to 5:00 PM

Sunday - 10:00 AM to 4:00 PM

SERVICE & PARTS.

Monday to Friday - 7:30 AM to 5:30 PM

Saturday & Sunday - Closed

HEALTH & SAFETY PROTOCOLS.

We want to assure you we have taken necessary steps to help support the health and well-being of our customers and staff. As such, we have put in place the following measures.

• We will continue to monitor the situation from our local authorities.

• We have increased the cleaning and sanitizing of our facilities and vehicles.

• We have provided our associates with proper hygiene instructions.

• We have advised those not feeling well to stay home.


TRUSTED RESOURCES.

We will continue to keep you up-to-date with any related changes at BMW of Santa Maria that may affect you. We are closely monitoring and following the guidance of the California Department of Public Health, California Governor - Newsroom, and the World Health Organization, to ensure we are doing our part to keep you and our communities safe.

Here are some resources to help keep you and others safe and informed:

We want to thank you for your support and understanding and genuinely ask that you take care of yourself and those around you during this challenging time.

Be kind, stay safe, stay positive, and let's work together to be stronger.